Wherever you are in the world, we can reach you with FedEx!

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For more information regarding delivery times, feel free to refer to our Shipping and Tracking FAQs.

Shipping is free for US orders over $50 and everywhere else for orders over $130 (not valid for wholesale).

If your order is below this amount you can check the cost in your specific region by adding your address and ZIP Code at check out in order to calculate shipping.

If you’re in Europe or South America, please check with your local office as goods coming from outside of the EU or your country could potentially incur additional charges.

Unfortunately we cannot offer customization on the pieces on our website as our artisans aren’t in the same city as we are.

We are an e-commerce only and have no storefront.

Of course we do! Simply fill out the Wholesale Wayuu form and I’ll send you everything you need to get started.

Absolutely! You can create your own crochet pieces starting just 20 units. Fill out the Wholesale Wayuu form to get started!

For retail, we do not offer custom designs, modification or sizing changes.

We do accept returns! For more information on how to go about, check out our link here.

If your order was placed within 20 days, you can choose to send it back yourself or we can send you a return label for a cost of $35 USD.

Simply write to us at hola@lombia.co indicating your order number to receive your Return Label and instructions. For all the details, click here.

As long as your order has not shipped, you can still make any changes or modifications you need!

You can do so by writing to us at hola@lombia.co indicating your order number or email purchased with along with the changes you’d like to make!

As the bags are made of acrylic, dirt rubs off quite easily!

I always recommend to hand wash and lay flat to dry as some drawstrings and tassels may get damaged in the washing machine.

See how I wash a Wayuu bag here.

We improve the lives of the artisans we work with 2 ways:

1. We purchase fair trade, meaning we pay 25-30% above market price for our crafts. (this also translate to top-notch quality!)
2. We have worked with the same artisans for over eight years, focusing on long lasting change in the communities we work with.

Read more about our goals and how we achieve them here.