Shipping and Tracking Questions
Is my order eligible for free shipping?
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Free 2-day Fedex shipping for orders over $50
Europe, Asia, Australia
Free 5-7 day Fedex shipping for orders over $129
**Free shipping is not available for wholesale orders. Should your order not be eligible for free shipping, it will be calculated at checkout.
How long will it take to process my order?
Order processing time can vary between 1-2 business days. Once your order has been processed, you will receive a Shipping Confirmation e-mail with your Fedex tracking number.
If you believe your order should have shipped and you haven’t received a Shipping Confirmation e-mail, please check your spam/junk e-mail folder.
When will my order arrive?
Based on your region, Fedex shipping times are as follows:
United States & Canada: 2-4 business days*
Europe, Asia, Australia: 5-7 business days*
*Business days do not count weekends and holidays and shipping estimates do not include the day the order is shipped nor the processing time.
Will I get a tracking number?
Yes, of course! Once your package is sent, you will receive a confirmation email with your tracking number.
What about duties, import fees and local taxes?
You are responsible for paying any duties, import fees or taxes charged by your local government; however, for the majority of our customers, no duties, import fees or local taxes are charged.
For further information about any additional taxes and duties which may be charged in your country, please contact your local customs office. Refunds will not be provided for failure to pay such fees resulting in Fedex not being able to deliver your order.
Where is my order?
If you would like to check the status of your order, please click here.